Dear Valued Customers,
We hope this message finds you well. We wanted to take a moment to inform you of an important update regarding shipping delays that
may affect your orders from our warehouse. Due to UPS's newly implemented Rural Differ Program, there will be extensive delays in shipping orders to customers, particularly those residing in suburban and rural areas. This program limits drivers from picking up and delivering packages, resulting in slower
transit times. UPS will now only be picking up packages from our warehouse two days per week, significantly impacting the speed of delivery. We understand that this is frustrating and are equally disappointed with
this change, but unfortunately, it is out of our control. For orders exceeding a 5-pound limit or those shipping via UPS,
please anticipate delays, potentially even considerable delays. Additionally, please note that USPS items are also experiencing
delays, particularly at the new Georgia USPS Facility. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding during this time. Rest assured, we are doing everything in our power to expedite the
shipping process and get your orders to you as quickly as possible. If you have any questions or concerns regarding your order, please don't hesitate to reach out to our customer service team, who will be more than happy to assist you. We are available for chat on our
website, text, email or phone call at 1-888-217-7228 or 1-347-797-
1231.
Thank you for your continued support and understanding.
Warm regards,
Fins and Paws 🐾