Shipping Policy – Fins and Paws LLC

 

All domestic shipping for items sold by Fins and Paws LLC is governed by our standard shipping rates and policies, including eligibility for free shipping on qualifying orders. Availability of international shipping may vary by product and destination and is not guaranteed for all items.

Please be advised that due to potential delays in manufacturing, fulfillment, or supply chain disruptions beyond our control, shipment of certain products may be delayed for up to two (2) weeks beyond the standard processing and delivery timeframe. Fins and Paws LLC reserves the right to extend shipping timelines when necessary without prior notice. Customers will be notified via email once their order has shipped. At that time, shipping carrier details, the official ship date, and an estimated delivery window will be provided in the shipment confirmation email and will also be accessible through the “Your Orders” section of the customer’s account.

Customers are responsible for tracking their own shipments using the carrier tracking number provided. While we strive to ensure that all packages are delivered in a timely manner and in good condition, Fins and Paws LLC shall not be held liable, under any circumstances or legal theory, for delays in shipping, late deliveries, failed deliveries, or for items that may arrive damaged, lost, or tampered with during transit. These risks are inherent in the use of third-party shipping services and are assumed by the purchaser upon placing an order. In the event that a shipment is delayed, lost, or arrives damaged, the customer is solely responsible for filing a formal complaint or claim with the designated shipping carrier.

Fins and Paws LLC handles all customer service inquiries and product returns for items explicitly marked as “Fulfilled by Fins and Paws LLC.” However, it is the customer’s responsibility to review product listings carefully prior to purchase. Certain items are strictly non-refundable and/or non-returnable. These exceptions will be clearly disclosed on the respective product pages. By completing a purchase, the customer acknowledges and accepts these terms and forfeits the right to request a return or refund for items so designated.

By placing an order with Fins and Paws LLC, the customer agrees to abide by the terms and conditions outlined in this Shipping Policy and acknowledges that these terms form a binding part of the purchase agreement.

For further questions or concerns regarding your order, please contact our customer service team using the contact information provided on our website.